High Performance, Up Close: Lessons from Retail Leaders

Psychological safety is both a foundation 
and an outcome of high performance

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But underneath those high-performance moments lies a culture of psychological safety — a shared confidence that it’s safe to take risks, share ideas, and ask questions.

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This isn’t a new concept, but it’s more relevant than ever. Psychological safety isn’t soft; it’s structural. It underpins innovation, collaboration and wellbeing — the human infrastructure that allows performance to sustain over time.